IRSHIM's Policy

Customers Satisfaction more than their Expectation


Customers Expectation as per their thinking 100% but in reality = 70% or less

It's observed customer’s expectation mostly less than 70% as per IRSHIM quality services level



IRSHIM’s quality material/service level: 100%



Result

Customer’s Satisfaction = IRSHIM quality services - Customer's Expectation

     At least +30% more than expectation  =                    100%               -            70%